Shipping Policy

We take pride in packaging and shipping each Zoella Jewelry piece with the same care that went into crafting it. Below you will find everything you need to know about getting your order to you safely and on time.

Order Processing

Orders are processed within 1–3 business days of being placed. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping (United States)

Shipping varies by item and is shown before you complete your purchase. Orders ship via FedEx and typically arrive within 1–3 business days of your order shipping. Every shipment is insured; insurance is calculated by FedEx at the time of shipment.

We currently ship within the United States only.

Packaging

Every Zoella Jewelry order arrives in our signature gift-ready packaging — ideal for gifting or simply treating yourself. Each piece is carefully secured to ensure it arrives in perfect condition.

Lost or Delayed Packages

If your tracking shows your package as delivered but you have not received it, please check with neighbors and your building's mail area before contacting us. If the package is confirmed lost by the carrier, please reach out within 7 days of the expected delivery date and we will work to resolve the issue promptly.

Questions?

Contact us at zoeoro203@gmail.com or (203) 613-0404.